Frequently asked questions
Q: How do I order a shawm?
A: Everything regarding choosing, personalising and ordering a shawm is explained in this section.
Q: How long will it take for my order to be ready?
A: Orders usually ship within 2 months.
Q: Does the shawm include a reed?
Q: Do you have instruments ready to sell and ship?
A: One of the most beautiful features of 3D-print is that everything can be personalised. That also allows for many models and options instead of only a few. Having a stock of instruments ready to ship would therefore play against the best part of 3D-print. So no, we don’t have any sort of stock and quickly produce personalised instruments at request instead.
Q: How can I pay for an order?
A: We receive payments through bank transfer (to Germany or Switzerland) or through Paypal (www.paypal.me/RicardoSimian). For Paypal payments a transfer fee must be added. Since this commission depends on too many factors for us to calculate it (wether you have a Paypal account, the currency of such account, your country, wether you’ll pay using a credit card…) and therefore we ask you to look for the „received amount after fees“ and/or check which fees will apply in your case here.
Q: How much are the shipping costs to my country going to be?
A: That depends on many factors (where do you live, how big will be the box required for your shipment and how much will it weight). We look for the best delivery option within the Swiss Post. A package large enough to carry a single slide trumpet costs CHF 19.00 within Europe and CHF 24.00 anywhere else in the world.
Additional local custom charges change from country to country and apparently also from day to day. We are unable to provide any information regarding this. All local custom charges are to be paid by the customer and are not included in our prices.
All Swiss local taxes are included in the price. 3D Music Instruments does not pay VAT tax in Switzerland and therefore no VAT tax declaration can be provided for the instruments. Your local custom office may charge you additional customs and/or VAT taxes upon delivery.
Q: Can I change an order once placed? Which are your terms and conditions?
A: See terms and conditions.
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